Terms of service

Last updated November 1, 2026

These terms apply when you use this website or book service with Brightline Home Services. By scheduling an appointment, you agree to them.

Quotes and pricing

Online estimates are a guide. Your technician will confirm a flat, written price on site before any work starts. You are never charged for work you have not approved.

Diagnostic fee

A diagnostic fee applies to each visit and is shown when you book. It is waived when you approve the recommended repair during the same visit.

Payment

Payment is due when the work is complete. We accept all major credit cards, debit cards, checks and approved financing for larger projects.

Cancellations

Need to reschedule? Let us know at least 2 hours before your arrival window and there is no charge. Late cancellations may incur a $49 trip fee.

Warranty

Repairs include a minimum one-year parts and labor warranty unless your invoice says otherwise. Manufacturer warranties on equipment are passed through to you. The warranty does not cover damage from misuse, accidents or work by others.

Liability

We are fully licensed and insured. Our liability is limited to the amount paid for the service in question, except where the law does not allow such limits.