About Brightline
Family-owned. Neighbor-trusted. Since 2009.
We started with one van and a promise to show up on time. Seventeen years later, that promise still runs the company.
Our story
From one van to 38 licensed techs
Dan Alvarez was a union plumber tired of hearing homeowners describe contractors who never called back. In 2009 he bought a used van, printed his cell number on the side and started taking calls in Oak Park.
Today Brightline is a team of plumbers, electricians and HVAC technicians across Chicagoland. We still answer the phone with a real person, quote the price before we start, and clean up before we leave.
— Dan & Maria Alvarez, founders
4.9★
Average from 1,200+ reviews
38
Licensed, background-checked techs
2 hrs
Arrival window we confirm on every job
17 yrs
Serving Chicagoland homes
How we work
Four promises on every job
They are printed in every van, and every tech is trained on them before their first call.
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Upfront pricing
You approve a flat, written price before work starts. No hourly surprises and no hidden fees.
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On time, or we pay
We confirm a 2-hour window and text when your tech is on the way. Late? Your diagnostic fee is on us.
🧽
Respect for your home
Shoe covers, drop cloths and a full clean-up. We leave the space the way we found it, or better.
🛡️
Work that is guaranteed
Every repair is backed by at least a one-year parts and labor warranty, in writing.
Credentials
Licensed, insured and accountable
✓
Licensed plumbing, electrical and HVAC contractors
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$2M general liability and workers’ comp coverage
✓
Every tech background-checked and drug-tested
✓
EPA 608 certified for refrigerant handling
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A+ rating with the Better Business Bureau
✓
Factory-trained on Carrier, Rheem and Bradford White
Need help today?
Call now for same-day service, or request a free quote online. Upfront pricing, no surprises.